SP3D (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sp3d.in (the “Site”) and use our services, including 3D printing, 3D printer repair and AMC, 3D design and reverse engineering, 3D scanning, laser cutting, polishing, and coating (collectively, the “Services”).
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Data:
- Contact Information: Name, email address, phone number, and postal address.
- Payment Information: Credit card details, billing address, and transaction history, which are processed by third-party payment processors.
- Service Requests: Information related to your service requests, such as specifications for 3D printing, design files, and repair details.
1.2 Technical Data:
- Usage Data: Information about how you use our Site, such as IP address, browser type, operating system, referring URLs, and pages visited.
- Cookies: Small data files stored on your device that help us improve your user experience. You can manage your cookie preferences through your browser settings.
1.3 Other Data:
- Feedback and Communication: Information you provide when you contact us, including customer support queries and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To fulfill your requests for 3D printing, repair, design, scanning, laser cutting, polishing, and coating services.
- To Process Transactions: To handle billing and payment transactions securely.
- To Communicate with You: To send you updates, promotional materials, and service-related information. You can opt out of marketing communications at any time.
- To Improve Our Site and Services: To analyze usage trends and enhance user experience.
- To Comply with Legal Obligations: To adhere to applicable laws and regulations, and to respond to legal requests.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: Third-party vendors that assist us in operating our Site, processing payments, or providing our Services.
- For Legal Compliance: To comply with legal obligations, enforce our terms, and protect the rights, property, or safety of our company, our users, or others.
- With Your Consent: With your explicit consent or direction, for any other purposes disclosed at the time of data collection.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
- Access and Correction: The right to access and correct your personal data.
- Deletion: The right to request the deletion of your personal data, subject to legal and contractual obligations.
- Objection and Restriction: The right to object to or restrict the processing of your personal data in certain circumstances.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the information provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Your continued use of our Site and Services after any changes constitutes your acceptance of the revised Privacy Policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SP3D
Email: info@sp3d.in
Phone: +91 63534 97899
Address: Surat, Gujarat, India